Effective date: May 27, 2026
True Care Cleaning Service ("True Care," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website, contact forms, and cleaning services.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, phone number, email address, and service address when you request a quote, book a cleaning, or contact us.
- Service details: property type, square footage, preferred schedule, special instructions, and information you provide about access to your home or business.
- Communications: messages you send through our contact form, email, or phone calls.
- Website usage data: browser type, device information, pages visited, and approximate location derived from IP address, collected through standard server logs or analytics tools if enabled.
- Payment information: if you pay for services, payment details are processed by our payment provider; we do not store full credit card numbers on our servers.
2. How We Use Your Information
We use personal information to:
- Respond to inquiries and provide estimates;
- Schedule, perform, and manage cleaning services;
- Communicate about appointments, changes, billing, and customer support;
- Improve our website and services;
- Comply with legal obligations and protect our rights;
- Send service-related notices (we do not sell your personal information to third parties for their marketing).
3. How We Share Information
We may share information only as needed to operate our business, including with:
- Employees and contractors who need access to perform services (under confidentiality expectations);
- Service providers such as hosting, email, scheduling, or payment processors who assist us under contract;
- Legal or regulatory authorities when required by law or to protect safety and rights.
We do not sell or rent your personal information.
4. Cookies & Similar Technologies
Our website may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can adjust cookie settings in your browser. Disabling cookies may affect some site features.
5. Data Retention
We retain personal information for as long as needed to provide services, resolve disputes, enforce agreements, and meet legal or accounting requirements. When information is no longer required, we delete or anonymize it where practicable.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on where you live, you may have the right to:
- Request access to or a copy of personal information we hold about you;
- Request correction or deletion of certain information;
- Opt out of non-essential marketing communications;
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details below. We will respond within a reasonable time as required by applicable law.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
11. Contact Us
Questions about this Privacy Policy or our data practices:
True Care Cleaning Service
Service area: Pittsburgh, PA and surrounding communities
Phone: (412) 923-9692
Website: www.truecarecleaningpa.com
Email: info@truecarecleaningpa.com